Customer Service Representative - Lagos

Lagos, Nigeria · Bank Teller expand job description ↓

Description

  • Attend to all customer enquiries promptly
  • Resolve customer issues and complaints on service related matters
  • Receive, evaluate and process customer's requests promptly and efficiently
  • Process opening and closing of customers' accounts as required
  • Carry out customer survey and feedback
  • Must have a very good knowledge of the bank's products and services
  • Cross-sell of bank's products to customers
  • Build and maintain long term and profitable relationships with customers
  • Deliver efficient and quality customer service consistently.
  • Maintain a database for collating useful customer information.
  • Log issues on service delivery and follow-up with customer or the relevant units on providing solutions to these issues

Requirements

  • OND/NCE in any course with at least Lower Credit OR Merit for NCE holders
  • Five (5) O’Level Credit Passes including English and Mathematics at not more than two sittings
  • Must not be more than 25 years of age by your next birthday.
  • Little or no experience in banking.

SKILLS AND COMPETENCIES

  • Excellent customer relationship management
  • Good Oral & Written communication
  • Sales & Marketing skills
  • Excellent inter-personal skills
  • Problem solving and conflict resolution
  • Must have basic knowledge in Microsoft Word and Excel.
  • Organized, detail-oriented and can work in a fast-paced environment

LOCATION

  • Lagos.

Benefits

Salary - Competitive and within industry standard

Personal information
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Application Details
OND/NCE in any course with at least Lower Credit OR Merit for NCE holders
Five (5) O’Level Credit Passes including English and Mathematics at not more than two sittings
Must not be more than 25 years of age by your next birthday.
Excellent customer relationship management
Good Oral & Written communication
Excellent inter-personal skills
Problem solving and conflict resolution
Must have basic knowledge in Microsoft Word and Excel.
Organized, detail-oriented and can work in a fast-paced environment